Account Management
Independent oversight of your private aviation program
Billing questions, utilization tracking and renewal decisions continue throughout a fractional or jet card commitment.
We provide structured, periodic oversight, grounded in your actual usage data and informed by decades of experience inside the industry's largest operators.
What this covers
Structured oversight, not concierge service
This is strategic account management: periodic, high-value review of whether your program is performing as it should, and what to do about it when it isn't. It is not trip booking, traveler coordination, or 24/7 operational support.
- Periodic account reviews
- Structured assessment of actual costs versus contractual projections, service quality trends, and operator compliance, delivered on a schedule that keeps you informed without noise.
- Utilization & cost analysis
- We track your real usage patterns against the assumptions that drove your initial purchase, identifying underutilization, cost creep, or program misalignment.
- Performance reporting
- Reports of actual costs, utilization and service performance against the agreement and the assumptions behind the purchase, suitable for board, family office, or finance team review.
- Renewal & restructuring advisory
- When your contract approaches renewal, we prepare an objective analysis of your options: continuing on current terms, restructuring, or transitioning, grounded in your usage history, not a sales projection.
- Privacy & disclosure oversight
- Review of information exposure across program participation, scheduling practices, and vendor communications, with guidance on best practices for principal-level privacy.
- Vendor accountability
- A structured point of view across your operators and programs, identifying where performance falls short of contractual commitments and how to document and address it effectively.
Why this matters
How your program performs over time
Statements alone do not show whether the reader's program is performing. Our review reconstructs what was promised versus what was delivered from the reader's actual data, against the agreement and the travel needs behind the original purchase.
Our independent utilization analysis, billing review and renewal assessment evaluate whether the program is performing as originally projected.
We provide this independent oversight for individual owners, family office principals and corporate flight departments that require structured review.
When to engage
This is the right fit if
- You have an active NetJets, Flexjet, or similar fractional program and want an independent party reviewing the numbers, not your operator's account team.
- You are 6 to 18 months from a renewal or renegotiation and want an objective view of your options before entering those conversations.
- Billing complexity or utilization patterns have made your program harder to evaluate internally.
- You want ongoing structured reporting for board, family office, or finance team review.
- You've just completed an acquisition and want a neutral party to establish baseline performance tracking from day one.
Scope
Where our role ends
We organize invoices against the agreement, compare actual use with the assumptions behind the program, and identify what needs deciding before the next contract deadline.
Our role is advisory and does not replace legal, tax, investment, appraisal, aircraft-operating or safety-management advice. Where those questions arise, and on a commitment of this size they usually do, they belong with the professionals responsible for them. We are happy to work alongside yours.
Common questions
Frequently asked questions
Prepared by Fractional Aviation Advisors. About our principals. Last updated October 2026.
Your program should be judged against the agreement and the travel it serves. Our independent oversight brings costs, usage and service performance into view, with a review schedule suited to your needs.
Discuss your current program